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FAQs for Sprout Labs Program.

Whether you’re a parent, guardian, or caregiver, we understand that choosing the right literacy program for your child is a significant decision. This page includes the most common questions we get and will provide you with answers to help you learn more about our program.

Need help with your subscription?

Message support@sproutlabs.com

Subscribing to Sprout Labs Program

What is included in my Sprout Labs Program subscription?

What happens if I am not able to pay for the Sprout Labs Program and may need a scholarship for my family?

What are my subscription options?

How do I sign up for a subscription to the Sprout Labs Program?

How do I cancel my subscription?

Dyslexia and Literacy Assessments

What are the characteristics or signs of dyslexia?

Why is early identification of dyslexia or other reading struggles so important?

Why should my child be assessed when they haven’t begun formal schooling (i.e. Pre-K, TK or K)?

What are the signs and increased risks of dyslexia?

Why should my child be assessed when they haven’t begun formal schooling (i.e. Pre-K, TK or K)?

What are the most important considerations when selecting an early literacy screening tool?

What are the most important considerations when selecting an intervention program for my child?

Technical support for Sprout Labs Program

What device do I need for the Sprout Labs Program?

How do I reset my password?

How do I report a bug?

Can my child use the Pip School app if they are not connected to the internet?

Why are the animals sleeping in the game?

Do I need a login? 

What are the minimum technical requirements?

There is an issue with my microphone. How do I fix it?

Where is the best environment for my child to use the apps that are a part of the Sprout Labs Program?

What happens if we don’t have a tablet at home for my child to use?

Curriculum questions for the Pip School App?

What is the goal of the Pip School game?

Would you recommend Pip School if my child is 10 years or older?

When do you recommend my child take the EarlyBird Assessment during their Pip School journey?

Why does the Pip School use colored tiles?

Can Pip School help prevent reading struggles from dyslexia?

Is the Pip School designed to replace our tutor?

Is Pip School an appropriate option if my child is dyslexic?

When can I speak with a Literacy Specialist about my child’s progress?

Who is the Pip School game for?

How often should my child play the games in Pip School?

What kinds of activities are in the Pip School game?

How do I know if my child is progressing?

How is the Pip School different from other intervention programs?

Can my child use the Pip School app in addition to tutoring?

Where are the Parent Resources?

How the EarlyBird Assessment Works

How does the EarlyBird Assessment work?

What will the assessment experience be like for my child?

What will I learn about my child’s reading ability?

Is the EarlyBird Assessment available for my child in Grade 3, or older?

What should I expect after reading the report?

My child was recently evaluated and I’d like to opt out of the EarlyBird assessment, is that possible?

How is the EarlyBird screener different?